Report a bug or contact support
Found a bug? Something confusing? We want to hear it - real families using Quok are how it gets better.
How to reach us
Section titled “How to reach us”| Topic | Contact |
|---|---|
| Bugs, questions, account help | support@getquok.com |
| Privacy and data requests | privacy@getquok.com |
| Legal and terms | legal@getquok.com |
In the mobile app, Settings → Help opens a support email for you.
We’re a small team, so replies come from people who actually work on Quok. We aim to get back to you within a couple of business days, usually faster.
What to include in a bug report
Section titled “What to include in a bug report”The more of this you give us, the faster we can fix it:
- What you did - step by step. “Opened the shopping list, added ‘milk’, checked it off.”
- What you expected, and what happened instead - include the exact error text if there was any.
- Where - web browser (which one?) or iPhone, and roughly which app version.
- When - date and approximate time, with your time zone. This lets us find it in our logs.
- A screenshot or screen recording, if the problem is visual.
Please don’t send sensitive personal details beyond what’s needed - we’ll ask if we need more.
Before you write, worth a quick look
Section titled “Before you write, worth a quick look”- App won’t sync / changes not showing
- Why am I not getting notifications?
- I didn’t get my magic-link email
If your problem is in one of those, the fix is probably already written down.